Booking Terms & Conditions

The following terms and conditions apply to all tours operated by Armchair Tasting Tours. This document sets out the terms by which Armchair Tasting Tours (‘Us’, ‘We’, or ‘Our’) provides a tour for the person or parties (‘you’, ‘your’, or ‘the group’) booking the tour.

You acknowledge and agree that by ticking the ‘I accept all terms and conditions’ box on the booking form you will be bound by these terms and conditions as written.

Armchair Tasting Tours operates food and drink tours and experiences. We work in conjunction with various businesses in Sussex and the surrounding area, all of whom require advance payment for their products. This relationship leads how we operate and defines the terms and conditions of our service provision to you as listed below.

Our Tours

  1. All events & tours which are delivered via an online medium are advertised to take place at the date & time shown on your booking confirmation.
  2. The tours will be delivered in English language only.
  3. It is your responsibility to check your system & hardware requirements and that all are functioning appropriately and are capable of accessing the online meeting platform, so that you can access the tour at the time it is delivered – we will provide the details of how to access the relevant meeting platform in advance by email (no less than 48 hours prior to your booked time).
  4. We will not accept responsibility for any losses or provide any refund if you are not able to attend or miss the tour presentation which are due to you not having checked that your system and hardware are suitable to access our meeting platform in advance of the event.

Booking and Cancellation/Exchange Information

  1. Bookings for all tours/events must be made directly with us.
  2. Please ensure you have read the DIETARY POLICY prior to booking.
  3. Payments
    1. All bookings for scheduled tours and special events must be paid for in advance at the time of booking.
    2. Please note that it is your responsibility to ensure that you have accurately selected your required tour/special event at the correct time and date before making a payment.
  4. Cancellation and Refunds
    1. Cancellation or exchange requests made more than 1 week (7 days) prior to the tour or event date are possible with no additional cost
    2. Cancellation or exchange requests made with less than 1 weeks before the confirmed tour or event date are subject to a fee of 100% of the total cost of the booking.
    3. Exchanges are not available for Special Events.
    4. Once payment has been made, you will receive a confirmation email containing the details of your tour along with any other joining instructions & relevant advice.
    5. Refunds and exchanges where possible, will only be provided at our discretion.
    6. Approved refunds will be issued to the payment card or bank account used to pay for your booking and will be issued in GBP only. If vouchers were used to pay for your tour, you will be refunded with new vouchers. We are not liable for any exchange rate fees or bank charges incurred for any transaction.
  5. Cancellation by us. In the unlikely event that we need to cancel a tour due to unforeseen circumstances, in advance of the advertised start time, we will contact you at the earliest opportunity and your tour will be refunded to you in full. Under these circumstances, as an alternative to a refund, we will offer you the option to reschedule your tour at no additional charge.

Gift Vouchers

  1. Gift vouchers are available for purchase directly from us.
    1. Gift vouchers are only redeemable against tickets for scheduled tours advertised on our website, and which have availability at the point of voucher redemption.
    2. If you wish to add additional guests greater than the voucher value, please contact us to arrange at least 1 week in advance.
    3. Vouchers are only valid for redemption up to the date shown on the voucher;
    4. If a voucher is not redeemed before its expiry date, the value is forfeit, will not be refunded, and similar products will not be offered as recompense.

Code of Conduct

  1. All persons attending our tours are required to behave in a respectful manner towards each other.
  2. If anyone joining the tour appears to be under the influence of drugs or alcohol, we reserve the right to refuse their participation in the tour with no refund.
  3. If your behaviour is deemed inappropriate, we reserve the right to ask you to terminate your participation in any tour, without refund.

By agreeing to these terms & conditions you also agree to adhere to all relevant responsibilities detailed in our dietary policy.

Latecomers

  1. Arriving late for your tour reduces the value of your experience with us and negatively impacts the experience of other guests;
  2. Please aim to be ready tour 5-10 minutes in advance of the start time shown on your booking confirmation and event reminder;
  3. If you arrive later than the advertised start time of your tour, you may miss important information.
  4. We take no responsibility for any effects resulting from you or members of your group missing any information provided at the start of the tour including health and safety information;
  5. All tours start on time and will be shown on your booking confirmation and event reminder.

Alcohol

  1. Alcoholic beverages are included in any tour and will only be offered by our suppliers if you are of legal drinking age (i.e. 18+ years old);
  2. If you are not able to consume alcohol, we offer no alternative, compensation or refund, in cases where this has been included in the tour.

Privacy

  1. All personal data shall be processed in accordance with our PRIVACY POLICY

Complaints

  1. Should you have a complaint about any aspect of the service provided by us or by our suppliers, please contact us directly or call the phone number shown on your booking confirmation, as soon as possible.

These terms were last updated January 2021. Your booking is subject to the terms which appear on this page (and also on our booking platform) on the date you made/make your booking.

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